Onboarding Configuration
The Onboarding module helps practices onboard new clients systematically — collecting information, running FICA checks, and setting up compliance.
Onboarding Wizard
The onboarding wizard guides new entity setup:
Step 1: Entity Details
- Entity name, type, registration number
- Year-end, tax number, VAT number
Step 2: People
- Add directors, members, or trustees
- Capture ID numbers and contact details
Step 3: FICA / KYC
- Verify identity documents
- Confirm residential addresses
- Record beneficial ownership (25%+ shareholders)
- Capture source of funds
Step 4: Services & Engagement
- Select services from the catalogue
- Set fees and billing terms
- Generate engagement letter
Step 5: Compliance Setup
- Apply compliance templates
- Generate initial obligations
- Set up recurring deadlines
Step 6: Document Collection
- Request key documents from the client
- Upload existing documents
Configuring the Wizard
Principals can customise the onboarding wizard:
Navigate to Settings → Onboarding.
| Setting | Description |
|---|---|
| Required Steps | Which steps must be completed |
| FICA Requirements | Minimum KYC documents per entity type |
| Default Templates | Auto-applied compliance templates |
| Default Services | Pre-selected services |
| Welcome Email | Auto-sent to the client on creation |
Onboarding Status
Each entity shows its onboarding status:
| Status | Meaning |
|---|---|
| Not Started | Wizard not yet begun |
| In Progress | Some steps completed |
| Complete | All required steps done |
| Review | Awaiting principal review |