Skip to main content

Time Approvals

Before time entries can be invoiced, they go through an approval process. This ensures accuracy and prevents billing errors.

Approval Workflow

Staff submits → Manager reviews → Approved (or rejected)

Submitting Time

  1. Staff records time entries (status: Draft)
  2. At end of day/week, staff clicks Submit on their entries
  3. Entries move to Submitted status

Reviewing Time

  1. Manager navigates to Time TrackingApprovals tab
  2. Reviews submitted entries:
    • Entity and service correctness
    • Hours and descriptions
    • Rate applied
  3. For each entry or batch:
    • Approve — entry becomes billable WIP
    • Reject — sent back to staff with reason

After Approval

  • Approved entries cannot be edited without unapproving first
  • Approved entries appear in WIP and are available for invoicing

Bulk Approval

Managers can approve multiple entries at once:

  1. Select entries using checkboxes
  2. Click Approve Selected
  3. All selected entries are approved simultaneously

Approval Permissions

RoleCan SubmitCan ApproveCan View All
StaffOwn only
Account Manager✅ (own team)Own team
Partner✅ (all)All
Principal✅ (all)All

Rejection Note

When rejecting a time entry, the manager must provide a reason. The staff member sees the rejection note and can:

  1. Edit the entry to correct the issue
  2. Re-submit for approval

Auto-Approval

Practices can enable auto-approval in Settings for:

  • Entries from Partners/Principals (trusted roles)
  • Entries below a configurable hour threshold
  • Recurring fixed-fee entries